Job Description
We are looking for a skilled Waiter or Waitress to take orders and deliver food and beverages to our customers. The right Waiter/Waitress uplifts the dining experience for customers. We are looking for someone who will have the patience, personality and perseverance to thrive in this role. Waiter/Waitress responsibilities include greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties and collecting the bill. If you are able to perform well in fast-paced environments, we’d like to meet you. To be a successful Waiter or Waitress, you should be polite with our customers and make sure they enjoy their meals. You should also be a team player and be able to effectively communicate with our Kitchen Staff to make sure orders are accurate and delivered promptly. Keep in mind that Waiter/Waitress duties may require working in shifts and/or occasionally during weekends and holidays. Ultimately, it is the duty of our Waiters/Waitresses to provide an excellent overall dining experience for our guests. Responsibilities: • Greet and escort customers to their tables • Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies) • Prepare tables by setting up linens, silverware and glasses • Inform customers about the day’s specials • Offer menu recommendations upon request • Up-sell additional products when appropriate • Take accurate food and drinks orders, using a POS ordering software,order slips or by memorization • Communicate order details to the Kitchen Staff • Serve food and drink orders • Check dishes and kitchenware for cleanliness and presentation and report any problems • Arrange table settings and maintain a tidy dining area • Deliver checks and collect bill payments • Carry dirty plates, glasses and silverware to kitchen for cleaning • Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties) • Follow all relevant health department regulations • Provide excellent customer service to guests Requirements: • Proven work experience as a Waiter or Waitress • Attentiveness and patience for customers • Hands-on experience with cash register and ordering information system (e.g. Revel POS or Toast POS) • Excellent presentation skills • Active listening and effective communication skills • Team spirit • Flexibility to work in shifts